Shawn M. Connors George Washington’s Mount Vernon
They Have Been Incredibly Responsive And Proactive In Critical Situations. We Are Delighted With Their Services!
George Washington's Mount Vernon (GWMV) selected US Resources to manage our IT systems because they demonstrated exceptional technical capabilities, a unique understanding of the challenges of supporting Historic Homes, Estates and Museums, and were willing to design a customized plan that complemented our current in-house capabilities.
They didn't force a "one-size-fits-all" plan on us, but instead built a custom approach that allowed us to build a 24/7 support plan that enhanced our ability to support our 365-day operations. We are delighted with our decision to add US Resources as our technology partner as they have consistently delivered highly responsive and timely service in critical situations.
Some examples of US Resources’ commitment to our success. GWMV has its own Security Force and when some of our security cameras went out, Juan, one of USR's engineers, followed the documented procedures for contacting us. When Juan did not get an immediate response, he took the initiative and came onsite at 3:00 AM to further troubleshoot and fix the issue. During an unusually heavy storm in March of 2018, GWMV lost power. The storm also brought down trees that damaged several of the outdoor wireless access points. USR's monitoring kept us apprised of the situation and their responsiveness allowed us to quickly recover from the outage.
USR has delivered as promised and has become a valuable part of our support team.
Infrastructure and Cybersecurity Manager, Information Technology
Stephen Smith SASApc
Their personal service is like having my own (in-house) IT Staff
The single biggest benefit for my company is the quick response time to keep my computers up and running. I am an architectural firm that focuses on clients that need and expect their work turned around quickly. If I were to have computer down time this would put my business relationships in jeopardy, and USR’s staff has kept me up and running for seven consecutive years. Their personal service is like having my own (in-house) IT staff, yet they provide me with the extensive knowledge of a much larger company. The engineers at USR remember me and my set up. They treat me and all customers like close friends and I wouldn’t trust my business operations to anyone else. Nothing is worth the risk of losing my customers.
Louise Ferreras 90 Decibels
US Resources doesn't talk in tech-speak. They explain what is needed in a way I understand so I don't have this fear I'm being sold something I don't really need
If you are looking for an IT support company that will provide you with peace of mind so that you can focus on your business, then US Resources is the company for you. They don't talk in tech-speak, they explain what is needed in a way that you can understand so that you aren’t fearful of being sold something you don't really need. US Resources is knowledgeable, honest and responsive. Other firms may say that, but USR backs it up every time.
Jeff Wease Biologics Consulting
US Resources really stands out in their commitment to follow up, ensuring that we are satisfied with ALL of the work that they’ve performed
The single biggest benefit of having USR’s InfraKEY Managed Services Support Program is the peace of mind that it provides. We believe that we can count on US Resources to alert us of any issues with our servers and network *before* they become critical. US Resources really stands out in their commitment to follow up, and with ensuring that we are satisfied with all of the work that they’ve performed, whether it be a project or a service issue. If you are on the fence about whether to choose US Resources as your MSP, GO with US Resources. You’ll be glad that you did!
Frank Hopke William B. Hopke Co., Inc.
Regardless of the time of day, US Resources has responded to our IT problems promptly and got us back to work as quickly as possible
It has been our pleasure to have worked with US Resources for many years . . . Recently USR worked with us on moving from our office to temporary space for a renovation and then returning to the renovated offices. Despite an aggressive schedule, we were able to make the transitions with very little interruption to our day-to-day operations. Regardless of the time of day, US Resources has responded to our IT problems promptly and got us back to work as quickly as possible. Many thanks to Spencer and his crew for their support of our team.
Owner, Vice President
Michelle Bunch North American Insulation Manufacturers Association
We would have no hesitation in recommending US Resources for any IT requirements needed
We would have no hesitation in recommending US Resources for any IT requirements needed. They have been looking after NAIMA for the past 19 years and I have always found them to be totally professional, reliable and quick off the mark when we have had problems. We started off with a traditional On-Premise Solution and they have now migrated us to a Hybrid-IT Solution that is exceeding our expectations.
Vice President, Finance and Administration
David Zickafoose NOVA Parks
US Resources has played an integral part in supporting NOVA Parks
US Resources has played an integral part in supporting NOVA Parks. We have relied on their expertise and support for approximately 15 years. They have guided us with what is best for our IT environment as technology has changed and made professional recommendations to keep our network secure and up to date. We recently signed on for their InfraKey remote 24/7 network monitoring program and it has been a fantastic addition to the security of NOVA Parks network. They see the problems before we do and they are on top of the situation whether it be remote server repairs/patching or contacting NOVA Parks IT staff to inform us of pending issues that we need to take control of. Their technical staff is highly trained, professional and friendly. I would recommend using US Resources to anyone in need of a professional IT support company.
Helene Combs Dreiling NAAB
The NAAB is fortunate to have such a positive relationship with US Resources and we look forward to continuing our work together.
What wonderful assistance! The professional support of US Resources during the NAAB’s office relocation was tremendous and we are so appreciative of the courteous and expert service we received. In particular we are grateful to Michael Douglas, whose guidance and help was indispensable during the process.
Interim Executive Director